According to ElevenLabs (@elevenlabsio), the company has introduced a new Chat Mode feature that allows businesses to build AI-powered text-only conversational agents. This update is designed for users who prefer typing over speaking, enables accurate data entry such as order IDs or email addresses, and streamlines simple customer service tasks before seamlessly handing off complex issues to voice agents. This innovation opens new business opportunities for companies seeking to optimize customer engagement and automate support workflows with AI-driven chat solutions. Source: ElevenLabs Twitter (August 19, 2025).